Refund Policy

In short

• Something went wrong — you were charged but got nothing, were charged twice, or the files are broken or not what the track page described: full refund.
• Changed your mind on a shared licence you haven’t downloaded yet: full refund within 7 days.
• Once downloaded, a licence can’t be returned — digital files can’t be given back.
• Custom songs are refunded according to how far the work has gone (section 4).
• Studio Pass can be cancelled any time; you keep access to the end of the month you paid for.
• Ask at support@tehillimtunez.io with your order number. We answer within 2 business days and refund to the way you paid.

1. What this policy covers

This policy applies to every purchase on Tehillim Tunez (“the Site”): song licences, custom song requests and subscriptions, whether the music comes from the Tehillim Tunez studio or from another studio selling on the Site. Tehillim Tunez handles all refund requests, so you always deal with us, not the individual studio. It is part of our Terms of Service.

Nothing here takes away rights you have under the consumer protection laws of Rwanda.

2. Shared licences

We refund a shared licence in full when:

• you were charged but the licence or files did not appear in your library;
• you were charged more than once for the same track;
• the files are damaged, won’t play, or are clearly different from the preview and track description (for example the wrong song or a much shorter recording), and we can’t fix it within 3 business days;
• you ask within 7 days of buying and have not downloaded any of the files yet.

We can’t refund a licence after its files have been downloaded just because you no longer need the song, or because it didn’t suit your service or video. Every track has a free preview so you can listen before you buy.

3. Exclusive licences

An exclusive buyout removes the track from sale for everyone else, so it is final once delivered. We refund it in full only when:

• someone else completed checkout for the same track first and yours could not be fulfilled — this refund is automatic;
• you were charged but the licence or files were not delivered;
• the files are damaged or clearly different from what was described, and we can’t fix it within 3 business days.

4. Custom song requests

Price, deadline and what you receive are agreed with the studio before work starts. Refunds follow how far the work has gone:

• Before the studio starts work: full refund.
• After work has started: we refund what you paid minus the deposit or stage payment agreed for the work already done.
• If the studio can’t deliver by the agreed deadline (plus any extension you agreed to), or delivers something clearly different from the agreed brief and doesn’t correct it: full refund of what you paid for the undelivered work.
• After you accept the final song, it is treated like a downloaded licence and is not refundable.

Revisions included in the agreed price are not a reason for a refund; ask the studio for them first.

5. Studio Pass (subscription)

• You can cancel any time in Settings → Plan & billing. You won’t be charged again.
• You keep access until the end of the period you already paid for. We don’t refund part of a month.
• If you were charged after cancelling, or charged twice for the same period, we refund that charge in full.

6. Failed or double payments

If money left your mobile-money wallet or card but the order shows as failed, it is usually reversed automatically within 1–3 business days. If it isn’t, write to us with the payment reference from your SMS or bank statement and we will refund it or complete the order — your choice.

7. How to ask for a refund

1. Email support@tehillimtunez.io or use the contact page, from the email on your account if you can.
2. Include your order or licence number (in your receipt or library) and what went wrong.
3. Ask within 7 days of the purchase (custom songs: within 7 days of the delivery date or missed deadline).

We reply within 2 business days and tell you whether the refund is approved and why.

8. How you get your money back

• Refunds go back to the way you paid — the same mobile-money number or card — in the currency you paid.
• Once approved, mobile-money refunds usually arrive within 3–5 business days and card refunds within 5–10 business days, depending on your bank.
• We refund the full amount you paid; we don’t deduct our own fees.
• You get an email when the refund is sent.

9. What happens to the licence

When a licence is refunded, it ends: its certificate is cancelled and the track leaves your library. You must stop using the recording and delete any copies you downloaded. An exclusive track may go back on sale.

10. Chargebacks

Please contact us before disputing a payment with your bank or mobile-money provider — we can usually sort it out faster. If a payment is reversed through a dispute, the licence ends as in section 9.

11. Changes and contact

We may update this policy; the date at the top shows the latest version, and purchases follow the version in force when you paid. Questions: support@tehillimtunez.io.